Privacy Policy

At Earth Bourne Curatives, we value your trust and are committed to protecting your
personal information. This Privacy Policy explains what personal information we collect, how we use it, and whom we share your information. This policy is also accessible on our website.

What Personal Information We Collect

We collect the following types of personal information when you interact with us, such
as through our website, purchases, subscriptions, or customer support:

  • Contact Information: Name, email address, phone number (including for SMS
    communications), and mailing address.
  • Payment Information: Credit card details, billing address, or other payment-
    related information processed through secure third-party payment processors.
  • Order Information: Details about your purchases, such as product selections,
    subscription preferences, and order history.
  • Account Information: If you create an account, we collect your username,
    password, and preferences.
  • Communication Preferences: Your consent to receive marketing emails, SMS
    messages, or other promotional communications.
  • Website Usage Data: Information about how you interact with our website,
    including IP address, browser type, device information, pages visited and cookies or similar technologies (with your consent where required)
  • Customer Support Data: Information you provide when contacting us, such as
    inquiries, feedback, or survey responses.

How We Use Personal Information

We use your personal information to provide, improve, and personalize our services,
including:

  • Order Processing: To process and fulfill your orders, manage subscriptions, and
    handle returns or refunds.
  • Customer Support: To respond to your inquiries, provide assistance, and
    resolve issues.
  • Marketing and Communications: To send you promotional emails, SMS
    messages, or other marketing materials about our dog nutrition products, provided you have given consent. You can opt out at any time via the
    unsubscribe link in emails or by texting "STOP" for SMS.
  • Website Improvement: To analyze website usage and enhance user
    experience, such as by tracking navigation patterns or optimizing content.
  • Fraud Prevention and Security: To verify transactions, prevent fraudulent
    activity, and protect the security of our systems.
  • Legal Compliance: To comply with applicable laws, regulations, or legal
    obligations.

Who We Share Personal Information With

We do not sell your personal information. We may share your information with the
following trusted parties to operate our business:

  • Service Providers: Third-party vendors who assist with payment processing,
    order fulfillment, shipping, website hosting, analytics, or customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Authorities: If required by law, regulation, or legal process (e.g., court
    orders or subpoenas), we may share your information to comply with legal
    obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our
    business, your information may be transferred as part of the transaction, with
    safeguards to ensure continued protection.

SMS Consent: SMS consent is not shared with third parties or affiliates. Your consent
to receive SMS messages is used solely by Earth Bourne Curatives to send you order
updates, promotions, or other communications you have opted into.

Your Choices and Rights

  • Opt-Out: You can opt out of marketing emails by clicking the unsubscribe link in
    any email or opt out of SMS messages by replying "STOP" to any message. You may also update your communication preferences in your account settings.
  • Access and Update: You can request access to or correction of your personal
    information by contacting us at info@ebcdrmeg.com.
  • Cookies: You can manage cookie preferences through your browser settings or
    our website’s cookie consent tool.
  • Data Deletion: You may request deletion of your personal information, subject to legal or contractual obligations, by contacting us.

Data Security

We implement industry-standard security measures, such as encryption and secure
servers, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal
requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date below.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal
information, please contact us at info@ebcdrmeg.com.